What to do if QuickBooks Cannot Communicate with the Company File

Sometimes QuickBooks may encounter errors that can impact the smooth functioning of the software. One such error is “QuickBooks Cannot Communicate with the Company File“.


This error usually occurs when QuickBooks is unable to establish a connection with the company file. This can happen due to various reasons such as damaged or corrupted company files, incorrect file permissions, network issues, firewall blocking QuickBooks, and more.


When this error occurs, you may receive error messages such as “Error -6000, -82“, “Error -6189, -816“, “Error -6190, -83“, or “Error -6000, -832“. If this error is not resolved promptly, it can impact your ability to access and work on the company file, affecting their accounting operations.


Solution: Set up the folder permissions


By following these steps, you can set up folder permissions for QuickBooks and ensure that your company file is stored securely and accessible to authorized users.


Setting up folder permissions for QuickBooks involves several steps. Here is a detailed guide to setting up folder permissions for QuickBooks:


Step 1: Create a New Folder


Create a new folder on your computer where you want to store your QuickBooks company file. For example, you can create a folder named “QuickBooks Data” on your desktop or another location on your hard drive.


Step 2: Set Permissions for the Folder


To set permissions for the folder, follow these steps:


  • Right-click on the folder and select “Properties” from the context menu.
  • In the Properties window, click on the “Security” tab.
  • Click on the “Edit” button to modify the folder’s permissions.
  • In the Permissions window, click on “Add” to add a new user or group to the list.
  • Type “Everyone” in the “Enter the object names to select” field and click on “Check Names”. The system should automatically fill in the correct information.
  • Click on “OK” to close the “Select Users or Groups” window.
  • In the Permissions window, select “Everyone” from the list of groups and then click on the “Full Control” checkbox to give full access to the folder. You can also select “Modify” to allow users to make changes to the folder, or “Read & Execute” to only allow users to read and execute files in the folder.
  • Click on “Apply” and then “OK” to save the changes.


Step 3: Move QuickBooks Company File to the New Folder


Move your QuickBooks company file to the new folder you just created. You can do this by opening QuickBooks and selecting “Open or restore an existing company” from the File menu. Browse to the new folder you created and select your company file. QuickBooks will prompt you to confirm that you want to move the file to the new location.


Step 4: Test the Connection


Once you have set up folder permissions and moved your QuickBooks company file, test the connection to ensure that everything is working correctly. Open QuickBooks and try to access your company file from the new location. If you encounter any issues, you may need to adjust the folder permissions or seek assistance from QuickBooks support or a certified QuickBooks ProAdvisor.



To resolve QuickBooks Cannot Communicate with the Company File error, users should first ensure that their QuickBooks software and company file are up to date. They should also verify that the file permissions are set correctly, and the firewall is not blocking QuickBooks. If the problem still persists, you can look for help from QuickBooks experts. For that you can simply call on the number +1(855)-738-0359. 

Our team members will be here to help you 24×7. They will assist you right from the very beginning till the end.

You may also read: Intuit Data Protect Has Stopped Working

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