Resolve QuickBooks Error H202

QuickBooks Error H202 appears while accessing or switching to the multi-user mode. It can fluster a user. If you are such a user, looking for functional and easy-to-implement solutions to fix the issue, you have arrived at the right place.

Many users report encountering QB error H202 on their computer devices while switching to the multi-user mode. This glitch usually comes up when the workstations are unable to fetch the IP address of the server computer and eventually lose connection with it. As a result, the screen freezes on a particular window and hampers the business operations drastically. If you are also a victim of this error, read the complete blog to find out the best ways to troubleshoot it.

What Does Mean by QuickBooks Error H202?

Error H202 in QuickBooks is one of the most disreputable problems that fall under the HXXX series of errors in QB. This mainly occurs due to a glitch in the connection setup and results in a problem occurring while a user shifts from the single-user mode to the multi-user mode. The error is accompanied by a trigger warning saying, “This computer file is on another computer, and the software needs some help connecting,” and is also evoked when the firewall settings do not support QB activities. Continue to read to resolve the problem seamlessly.

Reasons for the QuickBooks error code H202

Below is a list of the most common pointers that give rise to QuickBooks Error H202 in your computer device –

  • A misconfiguration in the hosting settings or multi-user network is the primary reason behind the problem.
  • Incorrect settings of the firewall of your device can also interrupt QuickBooks activities.
  • If the QuickBooks Database Server Manager is not active
  • If the QuickBooks Services have stopped working on your computer device, it may trigger a multi-user mode error.
  • When various versions of the Database Manager are running simultaneously on the system.
  • The lost connection between the host computer and the workstations.
  • If the DNS settings of the device are not correctly set up.
  • Running an outdated version of QuickBooks Desktop or the Windows operating system.

How to Identify QuickBooks Error Code H202?

If you are facing one or more of the following symptoms, you have most likely encountered the QB Multi-User mode error HXXX –

  • Issues while working on the multi-user mode.
  • Inability to switch back to the single-user mode in QuickBooks.
  • Delayed responses are received from the application when the user clicks on the screen.
  • Some tabs may be greyed out when you try to select them.
  • Windows will crash or keep crashing at irregular intervals.
  • The QB screen will keep loading or reflect as Not Responding for an extended period.
  • If the program continues to face problems even after downloading the latest update.

How do I Rid of QuickBooks Error H202?

Let’s discuss in detail the troubleshooting steps for error H202, which can also be considered in resolving the other error codes of H-series-

In this method, you need to ping the server name and check the speed of the reply. A slow response means your network requires repair.

  • Turn the hosting off for all workstations
  • From the workstation, ping the server name
  • Now type server name and press Enter
  • Check if the response is slow or not

If the above-given error fix is not useful, then follow the next troubleshooting step.

Network Diagnostic tool helps you in fixing the unknown errors in QuickBooks that may occur while opening a Company file in a multi-user environment.

  • Download the tool from Intuit’s official website and then install it
  • Now, perform a scan on the folder to find the data file
  • Make a note of the IP address and Network Interfaces
  • On noticing the Open Ports Button on the Firewall Status, click the button to enable ports for the application

Now open the company file to check if “Error while switching to multi-user mode” is fixed.

If the error continues, follow the below-described steps-

  • Create a new shared folder on the hosting system
  • Set-up folder and appropriate access permissions for sharing the company file
  • Now copy the QB Database file to the folder you have created on the host computer
  • Try to open the company file in multi-user mode again

Sometimes, the Multi-user mode issue is caused due to a corrupt QuickBooks Database Server Manager. Restarting the utility can be helpful. Follow the below-given instructions-

  • Press Windows + R, type “services.msc” in the Run box and click OK
  • Now right click on QuickBooksDB19 (2009), QuickBooksDB18 (2008) or QuickBooksDB17 (2007) whichever is available
  • Select Stop and right-click once again to select Start
  • Now close the Windows
  • Choose to display extensions for known file types
  • Right-click on Windows start button and follow the given series of actions- Explore > Tools > Folder  
  • Click View tab and clear Hide Extensions of the known file type.
  • Click the View tab again and choose Show hidden files and folders
  • Now clear the Hide protected operating system files
  • As the warning appears on the screen, click Yes and then OK 
  • Close Windows Explorer and confirm if the error is fixed.
  1. Open the Run window through the ctrl + R keys and then write *.ND and hit enter.
  2. Hit the right mouse button on .ND file. It will open an option to delete. Click on the delete option.
  3. After deleting, open the windows start menu by pressing the window key on your keyboard.
  4. Now, navigate to the all programs option and then open the QuickBooks Database Server Manager.
  5. Then, click on the scan folder tab.
  6. With the help of Add folder button look for the specific company file.
  7. Then, choose the company file and click on OK. You can see the company file location in the QuickBooks associated company files and folder.
  8. To run the scan click on the start scan option.

Exit the QuickBooks Desktop after you have completed the steps.

  1. Exit from all the applications running in the background.
  2. If you already have QuickBooks Tool Hub then you can skip some of these steps. Now, download the Tool Hub from Intuit’s website and then save the file in the directory.
  3. Double-click on the downloaded file ending with the .exe extension.
  4. Accept the license and agreement and follow the steps displayed on the screen to complete the installation of Tool Hub.
  5. Hit the finish option and now you are all ready to execute the next set of steps.
  6. Open the currently installed QuickBooks Tool Hub and then go to the network issues tab.
  7. Select the second option which is QuickBooks Database Server Manager.
  8. From the QuickBooks Database Server Manager tool Hit the start scan option if the company files are displayed.
  9. The QuickBooks Database Server Manager will itself diagnose all the firewall setups and permissions.
  10. Close the QuickBooks Database Server Manager Tool.
  11. Now you can access the QuickBooks applications on all the server workstations.
  12. Open the file to work and now you can switch to multi-user mode.

You can begin the multi-user mode in QuickBooks if the server is running the full QB version by executing the following steps:

  1. Launch QB Desktop on the server.
  2. Navigate to File > Utilities > Host Multi-user access option.

You can verify the status of QBCFMonitorService and QuickBooksDBXX as follows:

  • Launch the Run window by pressing (Windows + R) and type services.msc in the search field and hit Enter.
  • Search and click on QuickBooksDBXX. Here, check its Startup type and set it on automatic if it isn’t already.
  • Now, go to the Service Status to verify if it’s running.
  • Next, head to the Recovery tab, and from the drop-down menu, select the Restart the Services option for all three:
  • First Failure
  • Second Failure
  • Subsequent Failure
  • Select Apply and OK to execute the changes. Follow all the steps for QBCFMonitorService as well.

If you wish to prevent the firewall from obstructing your QuickBooks version, include them in the Firewall. A comprehensive table of various ports for various QB versions is as follows:

QuickBooks Version Firewall Ports
QuickBooks 2016 8019, 56726, 55368-55372
QuickBooks 2017 8019, 56727, 55373-55377
QuickBooks 2018 8019, 56728, 55378-55382
QuickBooks 2019 No static firewall ports; they renew automatically while running the company file in the Database Server Manager

Finally, we have reached the end of our blog. Above, we tried our best to gather, share and explain the most relevant information about QuickBooks Error H202. Since it is a multi-user mode error, it can be resolved when the network setup is reviewed or reconfigured. If you continue to struggle with the problem, we recommend you connect with our pro-advisors at 800-579-9430 for further assistance.

FAQ’s

Is it Necessary to Turn Off the Multi-user Access Option in QuickBooks to Fix Error Code H202?

Yes, users must turn the multi-user access option off while fixing Error h202. If you aren’t doing it on the server, do it on the workstations which do not host company files on the network. However, on the server this option must be enabled at all times while resolving the issue.

How to Determine the Number of Computers Affected by QuickBooks Error H202?

The steps include
1. On the server, refresh QuickBooks Database Server Manager.
2. Check the system’s services and add them to the Windows Admin group.
3. Further, configure the firewall settings and ping the server.
4. Finish by adding the server’s IP address to the Windows hosts file.

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