Grievances addressed by CP Act by Bhumica M @lexcliq

Grievances addressed by CP Act 


By Bhumica M


REVA University, Bangalore


The consumer protection act as we know usually protects consumers from the vulnerability caused by sellers in the market. It provides various rights and responsibilities of the consumers. Like the famous quote, ‘buyer beware’ is one such responsibility. But we should be knowing in what circumstances a case can be filed under the consumer protection Act. In other words what are the grievances that are addressed by this act is to be known by all consumers. Loss or damage caused to the consumer due to unfair or restrictive trade practices of a trader or service provider is one such grievance. For example taking advantage of customers and advertising wrongly by misleading the customers, misrepresenting a product, faking guarantee and giving misleading price information all comes under this. 

The article purchased is defective and the services provided having any deficiency is another ground for a suit under consumer protection Act. It can be in any form like quality, quantity, purity, potency and standard deficiencies and defects. A consumer purchases a cosmetic product that causes irritation to the skin &  A consumer purchases a handbag,After purchase, he sees a slit at the bottom of the bag are a few examples to cite. A small defect in a vehicle can cause an accident, a small defect in a food item can cause death. Sellers must eliminate such a risk of defect that can cause a disruption in the normal standards of health and hygiene of a consumer. The next grievance is selling in excess of the stipulated price. Wherein the government stipulates a fixed price for a product and then when the demand goes very high and when the supply is low the sellers usually tend to sell the products at very high price. Sales of goods or services provided are hazardous to life and safety of consumers is another grievance. This guidance is relevant to retailers and wholesalers who sell goods with hazardous properties such as, chemicals, e.g. pesticides, solvents, paints, cleaning products, e.g. bleach, disinfectants,explosives, fireworks, flares and so on. They should take preventive steps like store fuels safely, comply with regulations of Control of Major Accident Hazards (COMAH), Store hazardous goods safely, Provide information for customers and so on.

So when these grievances arise consumers can file complaints in the district consumer councils and also can appeal for state consumer councils and the national consumer council. 

Consumer protection laws exist to prevent dangerous or unethical business practices, such as false advertising or faulty products. For most consumer goods, the Federal Trade Commission regulates warranties and service contracts.In finance, consumer protection laws seek to prevent predatory lending, housing discrimination, securities fraud, privacy violations, and other unethical practices.

Thanks to the Internet and telemarketing, scams and fraud are still common, since these operators can be hard to track down. To protect your private information, never give out social security, credit card, or bank account numbers over the phone. Check your billing statements and credit history regularly for fraudulent purchases.

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