Consumer right refers to a body of legislation that governs what manufacturers of products must do to protect their consumers from harm. These rules arose from several court controversies, and they have been influenced by the outcomes of such cases. Any states have already codified rules that they refer to as “consumer rights” statutes, although this is not yet the norm, and even these codifications do not include all of the concepts that are often referred to as “consumer rights.” The basic consumer rights are discussed below. Consumer rights are legal declarations that are set out in advance. Consumer organizations have often established to assist these customers in exercising their rights while they are handled unfairly. Consumer rights are a unique system of laws that protect consumers against large-scale market fraud. Keeping the condition of the consumers in mind, The Government of India and its Ministry of Consumer Affairs, opened a nodal organization called the Department of Consumer Affairs to protect the consumers from frauds and unfair treatment. If there is an infringement of these rights, then a proper claim for redressal can be made in a consumer court.
The Right to be heard
After being abused, every user has the right to be heard. A dissatisfied customer should be mindful that if the corporation does not listen to them, he or she has the right to take the matter to the authority. The right to be heard is an important tool in the consumer’s hands.
The Right to File a Complaint
Any customer has the legal right to demand redress. Consumers who have become the victims of corporate abuse will file a lawsuit against the insensitive corporation by redressal agencies. As a result, many customers abuse this privilege, making it a very fragile right.
The Right to Information
Any buyer has the right to know what they are buying. Consumers should be exposed to accurate and reliable statistics. Information should not be used for nefarious purposes or be inaccurate. Consumers, in other words, have a right to accurate statistics.
The Right to protection
Any customer has a right to be protected. Consumers have access to the Central Consumer Protection Council, State Consumer Protection Council, District Forum, and Consumer Protection Redressal Agencies. These organizations work to shield Indian customers from businesses that misuse them.
The Right to Assurance
Every customer has the right to be confident. Assurance with high-quality products and services. They will have the right to be assured of the wide range of goods and services available to them.
The Right to Consumer Education
Any consumer has the right to consumer education as well. Any consumer protection act and amendment also includes consumer education. The government should make a concerted effort to share and disseminate consumer rights in India. Consumers should therefore have the right to gain education on the dos and don’ts of becoming a consumer. This is a very informative and professional resource available to customers.
Conclusion
As a result, we can infer that consumers should be informed and made mindful of their rights and obligations. The government should launch various initiatives, such as promotions and advertising, to raise customer awareness of their rights and obligations.
